From the move money menu on the mobile app tap on Direct Deposit. Copy the details of your bench account to your external banking website and transfer the funds using those details. Funds will be available on your card within 24 hours. You will also receive a notification when funds are available.
From the move money menu on the mobile app tap on Linked Account. Follow the prompts to connect and authenticate your bank account/s. Once they have successfully been linked you can tap on “Load Funds”. Enter your amount to transfer then tap Done. Funds will be available on your card within 24 hours. You will also receive a notification when funds are available.
Adding money to your bench account using your existing bank account is easy. Log into the mobile app and tap on the Move Money menu. From here you can either select Linked Account or Direct Deposit. Just follow the prompts and money will be available on your card within 24 hours.
Adding money to your bench card can be achieved either by direct deposit or via your linked bank account.
Direct Deposit
Via your mobile app, tap on the menu then tap Payments. From the menu tap Direct Deposit. Use the “Copy to clipboard” then to paste the details into an SMS or email to the person paying you or use these details yourself from your external bank account.
Depending on your bank this might take 24 to 48 hours to transfer.
Linked Bank Account
Via your mobile app, tap on the menu then tap Link Accounts. Tap on plus button to add a new linked account. Follow the screen prompts to select your bank and enter your external bank username and password. Once your account is linked you can Deposit or withdraw funds onto your bench card.
Depending on your bank this might take 24 to 48 hours to transfer.
Click on the CHAT button and your bench Member Services team will be happy to help you. We’re available 24/7.
If you have not been happy with the service offered by bench, please send an email to your Member Services team at help@planetbench.com. Your complaint will be escalated to a supervisor, who will endeavour to resolve any issues you have experienced.
If you are still not happy, your complaint will be escalated to the senior management.
TBD
Carbon score
TBC
Issuer TBA is a bank chartered under the Federal laws of the United States and is a member of FDIC.
In the United States, bench cards are issued by TBA, member FDIC pursuant to license by VISA International.
Currently you must live in the Continental US, Alaska, or Hawaii to be eligible to have a bench account.
It is only possible to set up a bench account if you live in the US or Canada. However, your bench card can be used in other countries where VISA is accepted.
ATM withdrawals outside of the US cost $2.00 plus local ATM fees. Any bench transaction in a foreign currency will be converted into dollars. We’ll do this at the rate of exchange provided by VISA on the date the money leaves your account.
Please keep in mind that while your bench card will work in most countries, there are a few countries where the card will not work. They are listed below:
Belarus
Central African Republic
CONGO, Democratic Republic of (was Zaire)
Cote d’Ivoire
Cuba
Iran
Iraq
Libya
Mali, Republic of Mali
North Korea (Democratic People’s Republic of Korea)
Serbia
Somalia
Sudan
Syria
Tunisia
Ukraine
Venezuela
Yemen
This list is subject to change.
?????????
If you see a transaction that you don’t recognize, you must contact us at once by telephoning the toll-free number on the back of your card or calling +1-884-404-0472
We always encourage a PIN to be used but it is up to the merchant to decide how to process your purchase in store through their point-of-sale terminal.
The bench card will work anywhere VISA is accepted, no matter if the terminal requires a Chip & PIN purchase, “Dip & go” purchase, or a Swipe and Signature purchase.
Yes bench cards can be registered with PayPal.
bench is a member of the moneypass network. You can locate moneypass ATMS using the ATM locator on the App. If you use a moneypass ATM, there will not be a fee from bench or the ATM Owner. If you use an ATM outside of the moneypass network, bench will assess a fee of $2.00 per withdrawal. For International ATM withdrawals, bench will charge a $3.00 fee. In addition to bench and International fees, the ATM Owner may also charge a fee for withdrawals and potentially balance inquiries.
If your employer needs an address, please use:
Axiom Bank
XXXXXXXXXX
XXXXXXX
If the bank account has changed or you want to add a new account, you’ll need to update your bank details in your bench account.
On the website:
1. Click ‘Add money’ and then ‘Add a new account’
2. Enter your new bank details and proceed to top up
On the app:
1. Click ‘Add money’ on the home screen
2. Select ‘Add a new account’
3. Enter your new bank account details and press proceed to top up
No, there is no bench fee for using your existing bank account to load your bench account.
Adding money to your bench account using your existing bank account will instantly add the funds to the account. To do this, you’ll need to log in on the website or mobile app and then click XXXXX on the XXXXXpage. Once you’ve confirmed the amount, click make payment to complete the top up.
Auto-top-up can be switched off at any time from within your bench app.
On the website:
1. Log in to your account and go to ‘Add money’ on the left-hand side menu
2. Click ‘Edit’ next to ‘By auto-top-up’
3. Select ‘Turn off’
On the mobile app:
1. Log into your account and select ‘Add money’ from the menu in the top left-hand corner
2. Click ‘Edit’ next to ‘By auto-top-up’
3. Select turn-off
Auto-top-up can be switched off at any time from within your bench app.
On the website:
1. Log in to your account and go to ‘Add money’ on the left-hand side menu
2. Click ‘Edit’ next to ‘By auto-top-up’
3. Select ‘Turn off’
On the mobile app:
1. Log into your account and select ‘Add money’ from the menu in the top left-hand corner
2. Click ‘Edit’ next to ‘By auto-top-up’
3. Select turn-off
No, using Auto-top-up is free.
Easily set up weekly or monthly transfers and/or auto top-up if your balance goes below a certain balance.
We’ll top up the card any time the balance falls below $20.00 with either the default amount of $50.00 or a greater amount of your choosing. This means you’ll never have to worry about having insufficient funds to cover the card or periodic payments or membership fees.
Forgotten your password? Don’t panic. Retrieve your login details with these simple steps:
1. Visit the bench login page and select ‘Forgot details?’
2. Under the ‘I’ve forgotten my password’ section, enter the email address associated with your account to request a reset password email
3. Once received, click the ‘Reset password’ link within the body of the email
Hint: Remember to check your junk folder if you can’t see the ‘Reset password’ email in your inbox.
If you’re still having trouble, give your bench Member Services team a call on +1-884-404-0472 who’ll be happy to reset your password for you. We’re available 24/7.
If you can’t remember both your bench username and password, don’t worry. Give your Member Services team a call on +1- 884-404-0472 or send an email to help@planetbench.com/card and we’ll get you back into your account in no time. We’re available 24/7.
You can login to the app using the email address and password you set up during the sign-up process.
The first time you login to the app you will be asked to create a 4 digit mobile passcode. For future logins, you will be able to use the passcode to access your account instead of your password.
To set up your app PIN, log in to your account via the website and go to your ‘Account & Settings’. Under ‘Your Security’ you will see a section ‘Your Mobile PIN’, you will see that you can set and save a PIN number there.
To change your password, you’ll need to log into your bench account online or in the mobile app. From here:
1. Click Settings’
2. Under ‘Your security’, click the pencil next to ‘Password’ or ‘ PIN’
3. Enter your old PIN or password and choose a new password or PIN
If your bench card is misplaced or you wish to block the card temporarily, simply login to your bench account.
Click on xxxxxxxxx.
Then click on “Block”. A pop up box will appear asking if you are sure you want to the block the card. You can also “Unblock” your card here.
The card will then remain inactive until you “Unblock” (reactivate) it. If you decide that the card is lost then you are able to order a replacement card for a $5.97 charge.
1. Login and click ‘Cards’ at the bottom of the page
2. Click on ‘New’
3. Click ‘Replace a lost card’
4. If you’re happy with the card design and that your address is correct then click Place order
The new card will be with you in 7-10 working days.
Please note:
• The new card will need to be activated once it arrives.
• The existing card will be cancelled immediately.
• To enable contactless you will need to complete a successful Chip & PIN transaction.
Answer
To activate your card, log into your account on the website or mobile app, select xxxxxxxx and then select ‘Activate’ and follow the step-by-step instructions. Once you’ve finished the process, your username, password and PIN will be displayed to you on screen!
The PIN will only appear for 5 seconds, if it disappears too quickly, you can retrieve it at any time by logging into your bench account and selecting ‘Cards’ and then ‘PIN’
You’ll be asked for the last four digits of the 16 digit card number on the back of the card during activation, so make sure you’ve got it handy!
To change your card PIN to something more memorable, take the card to a PNC cash machine and select ‘Reset PIN’. Here, you will be prompted to enter their current PIN before choosing a new one.
To locate a PNC ATM with the PIN change function, please click here. You will need to apply the PIN Change filter under ‘More filters'”
You can retrieve your PIN at any time either on the app or the website. To do so, please follow these instructions:
On the app and the website:
1. Log in to your bench account
2. Click the Card icon at the bottom of the screen
3. Click ‘PIN’ and enter your bench password
4. Your PIN will be revealed on screen for approximately 5 seconds
If you need to view the PIN again, please enter your password again and the PIN will re-appear.
bench was started to allow concerned consumers to actively save our planet. We contribute 1% of the value of each transaction you make (that would normally come to us) to saving forests. So we simply need to charge a small fee to keep the service running. We believe the unique bench features provide our community with the flexibility and convenience to manage their money AND take action to stop climate change and catastrophic biodiversity loss. For us, this makes the $4.97 monthly fee great value for money, and this is just the beginning.
If we need to charge for something it’s because we are charged a fee and we need to pass it through to you…
However, where we can, we keep banking charges as low as possible and waive others. We work to keep the monthly membership cost to a bare minimum.
The monthly membership fee will be taken from your balance if the funds are available.
In the event that there is not enough money on your account to cover the membership fee, we will retrieve them from the account attached to your account. Remember, with bench there are no commitments as you can cancel at anytime.
If you spend just $100 – 125 with our loyalty/cashback partners your membership fee will be offset by the cash-backs you receive. Which means that saving our world costs you nothing!
bench is a subscription service with a monthly membership fee of just $1.99/week, conveniently billed at $7.96 monthly!. Your first month is free and you can cancel at any time. Included in your membership fee, you’ll receive:
1. A standard bench card
2. Real-time notifications to help you monitor your spending
3. Free transfers from your bank account into bench (your bank may charge for this)
4. Customer care 24/7
5. A free mobile app to manage your accounts while saving our planet. Real-time notifications to keep you informed of your contribution to the bench planet saving mission.
If you spend just $180 with our loyalty/cashback partners your membership fee will be offset by the cash-backs you receive.
You can find out about bench’s additional features including spending limits and instant decline reasons on the app here.
If you wish to close your bench account, you’ll have a three day ‘cooling off’ period in which you can reactivate the account. After this time, it will not be possible to reactivate and should you wish to start using bench again, you will need to set up a new account.
To close your account, please contact your bench Member Services team (who’ll be very sad to see you go, but very happy to help). Call us on +1- 884-404-0472 or pop an email to help@planetbench.com/card. We are available 24/7 to help.
We’ll close your account immediately and arrange for any remaining funds to be sent back to your bank account within 7-10 business days. If you need the funds prior to this, we recommend that you withdraw them from an ATM with the bench card.
Your friend will receive 10 points once they have activated their account, and 10 points will be added to your rewards balance. The reward will be credited to the referer & referee accounts within 12 hours of activation.
Simply let your friend scan your personal QR code on your card or your app and they can follow the prompts.
If they aren’t with you, select ‘Refer a friend’ from the menu in your bench mobile app or website account. (You can also long-press your QR code in your app).
Choose how you’d like to share your unique link with your friends; by SMS, email, Facebook, Twitter, Whatsapp, Messenger and many more.
Encourage your friend to sign up via the link provided – they won’t be able to save our world otherwise! …and neither of you will receive the referral points you need to achieve your rewards.
If you refer someone to bench then both you and your friend will receive 10 points onto your rewards accounts! Remember – it will you will only be credited once your friend has activated the account. Your points are accumulated to achieve status recognition levels and put you in the running for rewards. The Super-Spreaders, who are our top referrers, will be rewarded with experiential prizes like visits to the forest projects we work with.
We set out with a vision of making it simple and effective to save our environment without changing our day-to-day habits. Millions of people taking small actions every day to make a huge difference. That is why we started bench.
As the world’s only financial technology company created to stop climate change & protect our biodiversity, we’re on a mission to empower millions of people to collectively use bench for their day-to-day financial transactions to save our world. We put Earth First.
bench is the easiest way to take direct action to save our planet. It is a membership subscription service with a Visa debit card and planet-saving mobile app that help you manage your money and protect our earth via our unique financial model. We use Forest Carbon Credits to lock up CO2 and enable the preservation of forests and ecosystems. It also allows you to see how you are making a difference through our community platform and keep score of the CO2 being locked up.
Your bench subscription account allows you to join millions of others using their payments for good. For full transparency, we record our carbon credit transactions on a blockchain for all our members to see. We want you to know what and how you are helping fight to save our planet.