Card & PIN
To set your card PIN to something more memorable, login to the website or open your bench app.
1. Click on Account
2. Click the button on the top right next to the card image.
3. Click on Update PIN and follow the prompts. FYI a security code will be sent to your phone to make sure it is you!
Simple as that.
To change your card PIN to something more memorable, login to the website or open your bench app.
1. Click on Account
2. Click the button on the top right next to the card image.
3. Click on Update PIN and follow the prompts. FYI a security code will be sent to your phone to make sure it is you!
Simple as that.
To activate your card, log into your account on the website or mobile app, select Account and then select ‘Activate‘ and follow the prompts. Once you’ve finished the process, your username, password and PIN will be displayed to you on screen!
The PIN will only appear for 5 seconds, if it disappears too quickly, you can retrieve it at any time by logging into your bench account and selecting ‘Cards’ and then ‘PIN’
You’ll be asked for the last four digits of the 16 digit card number on the back of the card during activation, so make sure you’ve got it handy!
If your bench card is misplaced or you wish to block the card temporarily, simply login to your bench account.
Click on xxxxxxxxx .
Then click on “Block”. A pop up box will appear asking if you are sure you want to the block the card. You can also “Unblock” your card here.
The card will then remain inactive until you “Unblock” (reactivate) it. If you decide that the card is lost then you are able to order a replacement card for a $5.97 charge.
1. Login and click ‘Cards’ at the bottom of the page
2. Click on ‘New’
3. Click ‘Replace a lost card’
4. If you’re happy with the card design and that your address is correct then click Place order
The new card will be with you in 7-10 working days.
Please note:
• The new card will need to be activated once it arrives.
• The existing card will be cancelled immediately.
• To enable contactless you will need to complete a successful Chip & PIN transaction.
To change your password, you’ll need to log into your bench account online or in the mobile app. From here:
1. Click Settings’
2. Under ‘Your security’, click the pencil next to ‘Password’ or ‘ PIN’
3. Enter your old PIN or password and choose a new password or PIN
Want to ask a different question?
Our Member Services team will review it and get back to you via email