Other Card & PIN Questions

You can retrieve your PIN at any time either on the app or the website. To do so, please follow these instructions:  

On the app and the website:  

1. Log in to your bench account  
2. Click the Card icon at the bottom of the screen 
3. Click ‘PIN’ and enter your bench password  
4. Your PIN will be revealed on screen for approximately 5 seconds  

If you need to view the PIN again, please enter your password again and the PIN will re-appear. 

To change your card PIN to something more memorable, take the card to a PNC cash machine and select ‘Reset PIN’. Here, you will be prompted to enter their current PIN before choosing a new one. 

To locate a PNC ATM with the PIN change function, please click here. You will need to apply the PIN Change filter under ‘More filters'” 

To change your password, you’ll need to log into your bench account online or in the mobile app. From here: 
1. Click Settings’ 
2. Under ‘Your security’, click the pencil next to ‘Password’ or ‘ PIN’ 
3. Enter your old PIN or password and choose a new password or PIN