Blocking The Card

If your bench card is misplaced or you wish to block the card temporarily, simply login to your bench account.  

Click on Account button and click on the three dots .

Then click on “Lock”. A pop up box will appear asking if you are sure you want to the lock the card. You can also “Unlock” your card here. 

The card will then remain inactive until you “Unlock” (reactivate) it. If you decide that the card is lost then you are able to order a replacement card for a $5.97 charge.  

1. Login and click ‘Cards’ at the bottom of the page  
2. Click on ‘New’  
3. Click ‘Replace a lost card’  
4. If you’re happy with the card design and that your address is correct then click Place order  

The new card will be with you in 7-10 working days.  

Please note:  
• The new card will need to be activated once it arrives.  
• The existing card will be cancelled immediately.  
• To enable contactless you will need to complete a successful Chip & PIN transaction.