Closing My Account

If you have not been happy with the service offered by bench, please send an email to your Member Services team at help@planetbench.com. Your complaint will be escalated to a supervisor, who will endeavour to resolve any issues you have experienced. 

If you are still not happy, your complaint will be escalated to the senior management.

Click on the CHAT button and your bench Member Services team will be happy to help you. We’re available 24/7. 

If you wish to close your bench account, you’ll have a three day ‘cooling off’ period in which you can reactivate the account. After this time, it will not be possible to reactive and should you wish to start using bench again, you will need to set up a new account. 

To close your account, please contact your bench Member Services team (who’ll be very sad to see you go, but very happy to help). Call us on +1- 884-404-0472 or pop an email to help@planetbench.com/card. We are available 24/7 to help. 

We’ll close your account immediately and arrange for any remaining funds to be sent back to your bank account within 7-10 business days. If you need the funds prior to this, we recommend that you withdraw them from an ATM with the bench card.