Easily set up weekly or monthly transfers and/or auto top-up if your balance goes below a certain balance.
We’ll top up the card any time the balance falls below $20.00 with either the default amount of $50.00 or a greater amount of your choosing. This means you’ll never have to worry about having insufficient funds to cover the card or periodic payments or membership fees.
No, using Auto-top-up is free.
Auto-top-up can be switched off at any time from within your bench app or the website.
On the website:
1. Log in to your account and go to ‘Add money’ on the left-hand side menu
2. Click ‘Edit’ next to ‘By auto-top-up’
3. Select ‘Turn off’
On the mobile app:
1. Log into your account and select ‘Add money’ from the menu in the top left-hand corner
2. Click ‘Edit’ next to ‘By auto-top-up’
3. Select turn-off
To switch on auto-top-up
On the website:
1. Log in to your account and go to ‘Add money’ on the left-hand side menu
2. Click ‘Edit’ next to ‘By auto-top-up’ and enter how much you’d like to set your auto top-up amount to
3. Once you’re happy, select ‘Turn on’
On the mobile app:
1. Log into your account and select ‘Add money’ from the menu in the top left-hand corner
2. Click ‘Edit’ next to ‘By auto-top-up’ and enter how much you’d like to set your auto-top-up amount to
3. Click ‘Turn on’
Auto-top-up will top-up the account any time the balance falls below $20, with either the default amount of $50.00 or an amount of your choice. It can be switched on from within your bench account
Adding money to your bench account using your existing bank account is easy. Log into the mobile app and tap on the Move Money menu. From here you can either select Linked Account or Direct Deposit. Just follow the prompts and money will be available on your card within 24 hours.
No, there is no bench fee for using your existing bank account to load your bench account.
If the bank account has changed or you want to add a new account, you’ll need to update your bank details in your bench account.
On the website:
1. Click ‘Add money’ and then ‘Add a new account’
2. Enter your new bank details and proceed to top up
On the app:
1. Click ‘Add money’ on the home screen
2. Select ‘Add a new account’
3. Enter your new bank account details and press proceed to top up
From the move money menu on the mobile app tap on Linked Account. Follow the prompts to connect and authenticate your bank account/s. Once they have successfully been linked you can tap on “Load Funds”. Enter your amount to transfer then tap Done. Funds will be available on your card within 24 hours. You will also receive a notification when funds are available.
From the move money menu on the mobile app tap on Direct Deposit. Copy the details of your bench account to your external banking website and transfer the funds using those details. Funds will be available on your card within 24 hours. You will also receive a notification when funds are available.
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